Terms for Cancellation and Refunds

Cancellation Policy:

  1. Notice of Cancellation: If you need to cancel or reschedule your booking, please notify us at least 14 days -48 hours before the scheduled event date.

  2. Cancellations Before 14 Days: If cancellation occurs at least 14 days before the event, a full refund will be issued minus a non-refundable deposit fee of [50%].

  3. Cancellations Within 14 Days: Cancellations made within 14 days of the event will forfeit the full deposit. If payment has been made in full, a partial refund (minus the deposit) may be issued.

  4. Rescheduling: Rescheduling is allowed, subject to availability. If you reschedule the event, the deposit will be applied to the new date, but rescheduling within 14 days of the original event date will require an additional rescheduling fee of [$50].

  5. No-Show Policy: In the case of a no-show without prior notice, no refund will be provided.

Return Policy

  1. Deposit and Payment: All deposits are non-refundable to secure your booking. Full payment must be made by the agreed-upon deadline, and all services will be delivered as outlined in the initial agreement.

  2. Service Completion Timeline: Photos and videos will be delivered within three weeks after the event, following receipt of full payment.

  3. Non-Refundable Services: Due to the custom and personal nature of photography and videography, refunds are not provided once services are delivered, as the time, editing, and expertise put into capturing and processing the event are non-recoverable.

Dispute Policy

  1. Quality Assurance: In the unlikely event you’re dissatisfied with any aspect of the final delivery, please reach out within seven days of receiving the final product. I will gladly review any concerns to make minor adjustments within reason.

  2. Clear Agreement: By making a payment, you acknowledge the services rendered and agree to the terms of delivery and editing as stated in the initial contract or booking agreement.

  3. Dispute Resolution: To prevent misunderstandings, all efforts will be made to address and resolve concerns promptly. Please note that filing a dispute without prior communication voids eligibility for any additional adjustments or services.